Highlights
Empowering people, driving progress – building a sustainable future together
Our clients
Connecting with our clients on a deeper level is a core aspect of our commercial offering. We’ve continued our client listening programme, hearing from over 420 clients directly. This has enabled us to better understand their needs and concerns, while also being aware of the changes and the pressures they face
In response to client feedback, we launched 9 new products in 2023
Through strategic acquisitions in Asia, we’re now a global leader in regulatory and compliance services with over 500 people employed in this specialism globally
We formed four strategic alliances during 2023 to expand our client offering including with Novata, helping us to enhance our ESG service by simplifying data collection, analytics, compliance and reporting requirements for clients
Our Net Promoter Score(NPS) remains robust averaging over 73 for the last four years, well above our target of 70
Our planet
We signed up to the Science Based Targets initiative
We saved
211 tCO2e
in Scope 2 emissions in 2023 by moving to green electricity tariffs
We greatly improved our data quality in 2023 with
70%
of our Scope 1 and 2 emissions data now from primary sources
Our emissions intensity for both FTE and revenue decreased by
6.9% and 8.9%
respectively
We’ve committed to offsetting our Scope 1 and 2 emissions and in 2023 offset
4,300 tCO2e
98.8%
of employees completed environmental awareness training in 2023
Our people
1,900+
new people joined our business in 2023 of which 52% were women, and 56% of whom were under the age of 30
558
people were promoted in 2023 with women accounting for
53%
of all promotions
49%
of all line managers and
41%
of all senior management are women
26%
YoY improvement of our global turnover rate
92%
of all employees participated in our employee engagement survey in 2023 which saw our overall approval score increase by
5%
We’ve made solid progress towards achieving gender pay parity across all employee levels within our business
Opened new offices in Hyderabad, Cebu, Dubai, and Abu Dhabi
We launched our new Purpose and our Employee Value Proposition (EVP) globally
96% of our jurisdictions have an active CHESS (Community, Health, Environment, and Sports and Social) community
98.5%
of employees completed unconscious bias and
99.3%
equality and diversity training, respectively
Three new Employee Led Networks (ELNs): Pride, Mind Health, and Thrive
launched in 2023 each designed to support and connect our people
We launched our Shadow Group Management Team (SGMT) leadership initiative designed to give our people a unique learning experience while also being an additional avenue for new ideas and fresh businesses perspectives that can percolate up to our Group Management Team (GMT)
We completed the launch of ‘PowerU’ and ‘MyCampus’. PowerU provides tailored content and development for each job family and business area, while MyCampus is our “one-stop shop” learning management system where our people can find resources, sign up for courses and attend webinars on a broad range of topics
We achieved an ISO 27001 certified Information Security Framework, covering approximately 75% of our total user base, across nine strategic operational sites.
Our aim is to have approximately 85% of our user base covered by ISO 27001 be the end of 2024
Strong governance
99.2%
of employees completed anti-bribery and corruption training
99.7%
of employees signed an Annual Personal Compliance Declaration
We’ve completed a modern slavery and human rights risk assessment on our 100 largest suppliers globally
99%
of employees received business ethics training across several topics